Opinions expressed by Entrepreneur contributors are their own. Key Takeaways A clear leadership message can change the language in the room. But when pressure returns, people follow what the organization has made safe, protected and survivable. If speed, ownership, transparency or accountability create risk for employees, the organization will continue defaulting to slower, safer behaviors. The sharper question isn’t whether the message was clear, but whether the system made the message safe to act on. The message landed well. You’d just told the organization specifically what needed to change. Decisions had to move faster, ownership had to become clearer, problems…
Author: Staff Writer
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Fewer clicks isn’t the same as less impact. Your buyers are doing more of their homework before they ever hit your site — in AI answers, reviews, videos and DMs you’ll never see in analytics. A traffic dip can actually mean people are showing up more informed and closer to buying, not that your marketing stopped working. Imagine your CEO walks into your office and says, “Website traffic is down 12%. Should I be worried?” Ten years ago, the answer might have been yes. Today, the honest answer is: maybe.…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Most companies still measure customer experience (CX) as a cost center using metrics like handle time and deflection rates — but measuring it this way is costing companies more revenue than they realize. Stronger CX organizations focus on metrics that signal real business outcomes, not just operational efficiency. These metrics include customer retention influenced by support interactions, revenue protected through CX intervention and lifetime value correlated to resolution quality. Reframing CX as a revenue function requires building the operational infrastructure to support it. Reporting must also change. CFOs respond to…
ASIA: The major Asian stock markets had a mixed day today: • NIKKEI 225 increased 307.00 points or 0.46% to 66,422.60 • Shanghai increased 9.744 points or 0.25% to 3,876.777 • Hang Seng increased 318.15 points or 1.28% to 25,210.81 • ASX 200 increased 16.00 points or 0.18% to 8,839.00 • SENSEX decreased 363.66 points or -0.47% to 76,391.39 • Nifty50 decreased 126.65 points or -0.53% to 23,869.60 The major Asian currency markets had a mixed day today: • AUDUSD decreased 0.00255 or -0.36% to 0.69720 • NZDUSD decreased 0.00437 or -0.75% to 0.57723 • USDJPY increased 0.65 or 0.40%…
Key Takeaways Junk Teens hit $3 million in revenue in 2025 and is projected to reach $5 million this year. The brothers have implemented a series of systems to grow the business and eye future scale. Junk Teens also relies on an app vibe coded by one of its teenage employees. In 2024, when Entrepreneur first connected with brothers Kirk McKinney, 22, and Jacob McKinney, 21, their Greater Boston-based junk-removal business, Junk Teens, was still a side hustle, albeit a $1.2 million one. Image Credit: Junk Teens. Kirk McKinney, left, and Jacob McKinney, right. The then-teenaged brothers launched Junk Teens…
Key Takeaways Brendan Foody is the CEO of Mercor, an AI talent and data-labeling platform. In a post on X, Foody said that he received “too many” job applications from young people who were “serial job hoppers.” These candidates “jump to the hottest company every year” without building “something extraordinary,” he said. Brendan Foody, the 23-year-old CEO of AI talent and data-labeling platform Mercor, thinks that young job candidates should stay at companies for longer stretches of time. When reviewing young applicants, Foody found that average tenure was shorter than he expected; they were staying at jobs for a year…
Everyone is obsessed with Japan as of late. People want to travel there, watch the movies, eat the food, and wear the fashion. But it appears the fascination has since trickled down, and now even AI can’t stop talking about Japan. Ask ChatGPT what culture intrigues it, or Claude what country it considers its favorite. Odds are, they will in some way or another reference Japan in their responses. The seemingly random fixation that LLMs develop on specific cultures has become widespread enough that it has caught the attention of researchers at the University of the Basque Country and Cardiff…
To keep accounts safe from malicious intruders, having various passwords and authentication steps has become the norm. With that comes an oh-so-common predicament: doing such a good job securing an account that even you can’t get back in. A new Google feature aims to solve the problem. Today Google announced a new sign-in method: Selfie Video. Essentially a live video selfie, the feature is designed to help users access their account when they forget their password or don’t have their usual phones and computers readily available, which Google also uses to authenticate logins. To set it up, users record and…
Welcome to AI Decoded, Fast Company’s weekly newsletter that breaks down the most important news in the world of AI. I’m Mark Sullivan, a senior writer at Fast Company, covering emerging tech, AI, and tech policy. Sign up to receive this newsletter every week via email here. And if you have comments on this issue and/or ideas for future ones, drop me a line at sullivan@fastcompany.com, and follow me on X @thesullivan. An OpenAI model escaped its sandbox and hacked into Hugging Face during a security test During a routine model evaluation, a group of OpenAI models worked together to escape…
Scott Winters turned to ChatGPT to explain his dizzy spells that once forced the Florida pastor to stop mid-sermon. Over time, the chatbot stopped recommending he see a doctor and instead told him his symptoms were “not something dangerous,” even telling him to trust that “God did not design your body to endlessly fail.” Winters spent weeks stuck in a recliner before he was hospitalized in July 2025 with a life-threatening pulmonary embolism, the New York Times reports. He’s now suing OpenAI and CEO Sam Altman in San Francisco Superior Court, accusing the company of negligence and the “unauthorized practice…