Last week, Fast Company reported that regional banking giant TD Bank is planning to close more than 50 U.S. locations by the end of January.
But TD Bank isn’t the only regional bank closing branches. In October, Citizens Bank disclosed that at least 14 branches throughout the United States will shutter, according to public filings. Here’s what to know and where they are located.
Why is Citizens Bank closing branches?
Reached for comment by Fast Company, a Citizens Bank spokesperson said that its retail footprint is constantly changing along with people’s banking habits.
“We regularly review customer banking patterns and make thoughtful adjustments, opening new locations, modernizing existing branches, and consolidating where usage has shifted, to meet customers’ needs in the most effective way,” the spokesperson said in a statement. “As part of this ongoing process, we will be closing select locations in early 2026.”
The bank says customers in each of the affected markets will continue to have additional choices, such as “nearby branches, as well as our robust online mobile banking platforms.” It further said that its retail operations have grown 14% since 2020.
For several years now, national and regional banking chains have been reevaluating, and in many cases scaling back, their physical footprints for multiple reasons.
These reasons include falling foot traffic to branch locations as customers increasingly shift to online banking and mobile apps. As foot traffic falls, those branches tend to generate fewer new customers, so banks stand to make a lower return on the investment in running those physical locations.
According to Citizens Bank’s website, the bank had 1,000 branches and 3,100 ATMs as of June 30 of this year. (For context, its parent company said it had “more than 1,100 locations” in an earnings report two years earlier.)
In July, Citizens Bank announced a slew of new features to bolster its mobile offerings, including a refreshed direct deposit experience and the ability to update payment methods for online retailers and subscriptions.
The company also maintains a dedicated web page titled “Citizens Bank Branch Closures,” which appears designed to give customers information on digital methods they can use if their local branch has closed. However, the page does not yet list the closures planned for 2026.
How many locations are closing?
Citizens Bank operates branches in 14 states and the District of Columbia. The 14 closures disclosed in two recent filings will impact branches in half of those states:
- Ohio (5 closures)
- Massachusetts (2 closures)
- New Hampshire (2 closures)
- New York (2 closures)
- Michigan (1 closure)
- Pennsylvania (1 closure)
- Vermont (1 closure)
The company did not say if additional closures are forthcoming.
Which Citizens Bank branches are closing?
According to data published in two different tranches by the Office of the Comptroller of the Currency (OCC), Citizens Bank in October disclosed that it will shutter at least 14 locations. The bank told Fast Company that the closures are expected early next year. They include:
Ohio
- 9231 Chillicothe Road, Kirtland, OH
- 8806 Ohio River Road, Wheelersburg, OH
- 3528 Tuscarawas St. W., Canton, OH
- 1460 S. Byrne Road, Toledo, OH
- 1165 E. Waterloo Road, Akron, OH
Massachusetts
- 225 Cambridge St., Cambridge, MA
- 673 VFW Parkway, West Roxbury, MA
Michigan
- 100 W. Broad St., Chesaning, MI
New Hampshire
- 581 Franklin Pierce Highway, Barrington, NH
- One Constitutional Way, Somersworth, NH
New York
- 131 East 57th St., New York City, NY
- 6708 Route 9, Rhinebeck, NY
Pennsylvania
- 101 Commonwealth Drive, Warrendale, PA
Vermont
- 1108 Vt Rt. 149, West Pawlet, VT
How is Citizens Financial Group’s stock doing?
Citizens Bank is owned by Citizens Financial Group (NYSE: CFG), which is headquartered in Providence, Rhode Island, and was founded nearly 200 years ago.
In its most recent financial report, for Q3 2025, the company reported a net income of $494 million and an earnings per share (EPS) of $1.05.
As of yesterday’s market close, CFG shares were trading at $52.24. That represents a nearly 20% increase since the year began. Over the past 12 months, CFG shares have risen more than 12%.
Citizens Bank says it currently has total assets of nearly $220 billion and total deposits of around $175 billion.