Opinions expressed by Entrepreneur contributors are their own. Key Takeaways When customers complain, better messaging isn’t always the answer. Recurring complaints can reveal problems that no marketing campaign can fix. When the same complaint keeps appearing, marketers should ask: Are we failing to deliver the promise, or are we making the wrong promise? Reviews, social posts, support conversations and sales calls are valuable sources of intelligence. The point isn’t to react to every angry customer. It’s to look for patterns. When customers complain, companies tend to focus on the complaint. They respond to the bad review. They apologize on social…
Author: Staff Writer
COMMENT: Marty, I spoke with a diehard warmonger here in Germany. I asked why Russia would want to invade Europe. They actually could not articulate a reason. They resorted to revenge. When I asked what that meant, revenge implies Europe did something first. Then it was silence. There is no single coherent explanation. You are absolutely correct. A significant part of the narrative is fueled by internal European dynamics and the need to justify major policy shifts. Nobody can answer the question you have presented. WK REPLY: The Cold War was all about Communism versus Capitalism. Khrushchev’s “We Will Bury…
Tide Rock CEO Ryan Peddycord shares the principles that shaped his career and the no-debt private equity strategy most firms keep to themselves. By Trent Bryson | edited by Maria Bailey | Oct 13, 2026 Opinions expressed by Entrepreneur contributors are their own. Ryan Peddycord is the CEO and founder of Tide Rock, an evergreen holding company built on an unlevered approach to private equity: permanent capital, no bank debt and a focus on economically resilient B2B businesses. Before Tide Rock, he built his reputation as an operator, leading Business.com as CEO and chairman and growing a string of B2B…
Key Takeaways Antima Jain and Pooja Choudhary met 11 years ago through a mutual friend at a party in Minnesota. They were both immigrants from India, had a lot in common and lived three minutes away from each other. They ultimately pooled their personal funds to open their own Color Me Mine paint-your-own pottery studio franchise in March 2025. A few months ago, a customer walked into Antima Jain and Pooja Choudhary’s Edina, Minnesota pottery-painting studio, Color Me Mine, with a plan to propose to his girlfriend. Color Me Mine allows customers to pick a piece of pottery like a mug,…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Their business started as a side gig and slowly grew into a full-time business. Black Cactus combines Texas barbecue techniques with global flavors. The brisket brings customers in. The rest of the tray shows them why Black Cactus is worth coming back for. Before running Black Cactus Barbecue in London, Matt Kears and Josh Alcock worked on building sites. They had to run their first professional kitchen themselves. Kears worked in construction and rail while building a coffee business with friends. After tasting a brisket roll at Meatopia, he wanted…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Formalize driver and vehicle safety systems as you grow. Maintain an authorized-driver roster, written driving expectations, regular vehicle inspections and centralized maintenance records. Unrealistic routes, tight time windows and productivity targets can encourage speeding, distraction or skipped breaks, so build realistic buffers and review performance records. Prepare for incidents before they happen and learn from near misses. Have a simple accident procedure, preserve relevant records and track similar incidents to identify recurring risks. In the early days, you know everything. You know which van has the sticky brake light, which…
ASIA: The major Asian stock markets had a mixed day today: • NIKKEI 225 decreased 1,253.40 points or -1.82% to 67,777.52 • Shanghai increased 3.622 points or 0.10% to 3,800.864 • Hang Seng increased 74.02 points or 0.30% to 24,345.22 • ASX 200 increased 0.70 points or 0.01% to 8,783.90 • SENSEX increased 1,109.10 points or 1.54% to 73,033.78 • Nifty50 increased 358.60 points or 1.60% to 22,721.95 The major Asian currency markets had a mixed day today: • AUDUSD increased 0.00205 or 0.29% to 0.69798 • NZDUSD increased 0.00253 or 0.45% to 0.56133 • USDJPY decreased 0.237 or -0.15%…
Opinions expressed by Entrepreneur contributors are their own. Lones spotted a healthcare hole in treating sleep apnea. Daybreak offers an alternative to the unpopular CPAP machine. The business model limits inventory costs and allows the company to move quickly. Here’s a statistic that might keep you up at night: As many as 83 million U.S. adults suffer from obstructive sleep apnea, a condition that causes them to stop breathing over and over again while they sleep, waking up dozens or even hundreds of times a night. The standard treatment is a CPAP machine, a clunky device that keeps the airway…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways AI adoption is already happening inside our businesses. Now we have to learn how to manage it. Every manager needs answers to 6 questions: Who’s using AI? What are they using it for? How are they using it? What company, customer or employee data are they putting into it? Who checks the output? Who owns the result? Divide AI use into three categories: Green, Amber and Red. Green means use freely. Amber means use AI, but a human remains in the loop. Red means don’t delegate it to AI. Your…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Your playbook got you here, but it was written for a different company in a different year. The fastest way to earn trust in a new role is to admit what you don’t know and show how you plan to learn it. Slow down at the start so you can sprint later — speed for its own sake isn’t a strategy.u003cbru003e The first question people ask when you take on a new leadership role is usually some version of “What’s your plan?” It is a fair question. When you are…