Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Having a put-together, clean, organized brick-and-mortar location and a user-friendly website are both paramount to the customer journey. When there’s a problem with a product or a customer service experience, unpack the entire situation or product life cycle and uncover where friction could be hiding rather than assuming where it exists. Businesses can create a seamless customer experience in multiple ways. Sometimes it’s through culturally relevant campaigns that resonate with customers in a fresh way, and other times, it’s through amplifying the world-class, repeatable customer service that earns recognition and…
Author: Staff Writer
Instead of asking AI to do your work, consider asking it to challenge your work. Evidence suggests that heavy reliance on generative AI can reduce critical thinking and erode job skills. The problem of “cognitive offloading”—being too quick to outsource our mental workload to AI—can also lead to shoddy, subpar work. But knowledge workers who use AI correctly can still gain a significant edge, writes University of Massachusetts (Amherst) Professor Monideepa Tarafdar in The Conversation. The key is to create “friction” by having AI challenge your ideas. Researching opposing viewpoints has always been a good idea, but it matters even…
Julia Carreon didn’t anticipate that a LinkedIn post promoting her new book would spark an exchange that made a persuasive case for why she wrote the book in the first place. Carreon, a former executive at Citigroup and Wells Fargo, had drawn on her experience climbing the ranks of Wall Street to write Walking on Broken Glass: Navigating the Aftermath of the Glass Ceiling, which was published in September. The book touched on the notion of the “glass cliff,” a term that academics use to capture how women tend to be appointed to leadership positions when a company is going…
Even before AI made its way into all of our pockets, tech leaders spent decades warning the world about it. Anthropic has been particularly vocal about the disastrous consequences of reckless AI development. The company has also reportedly been focused on AI consciousness and the moral implications. A recent article from The New York Times revealed that over the past year, Anthropic cofounder Christopher Olah has embarked on a journey to answer two central questions: not whether AI is dangerous, but rather, what if it is conscious? And if so, what does that mean for AI developers? Seeking perspective, Anthropic…
When Clara came to me, she was exhausted, confused, and, for the first time in her career, starting to feel she was losing her ability to lead effectively. That morning, her boss had done the same thing he’d been doing every week for the past seven months. He had once again changed his thinking on the direction she and her team should be moving. Not two days earlier, she had left a one-on-one with him feeling confident about what he was asking for, and she had communicated the pivot to her team. Now, suddenly, in a meeting with the rest…
A client came into my therapy office one afternoon ready to quit her job. She’d been passed over for another promotion and had no idea why. I suggested that before resigning, she ask her boss why she wasn’t advancing. She came back to her next appointment stunned. Her boss had told her she lacked leadership skills. “For 10 years, I did everything asked of me,” she said. “If someone said jump, I asked how high. I thought I looked eager. But my boss said he couldn’t make me a leader because I don’t have a backbone. He needs people in…
Imagine watching a political campaign video in which a candidate admits to taking a bribe. You recognize the face and voice. But the confession is entirely fabricated, thanks to artificial intelligence. Now imagine that your state has passed a law against these AI-generated election deepfakes. Would that mean the video has to be removed from the airwaves? In its June 2026 report, the National Conference of State Legislatures counted 31 states with election deepfake laws. California and Texas enacted their first election-deepfake laws in 2019, but most states adopted theirs in 2024 or later. Among the 31 states, 28 required…
It’s tough to talk tech without talking about maps. The almighty Maps app has become a core part of day-to-day life for so many of us these days—but for all the helpful features those apps have, there’s one layer they’ve never fully offered. Today, I want to introduce you to a truly cool tool I encountered that gives you a time-traveling pass to rewind any map in front of you and uncover all the hidden history behind it. It’s fascinating, eye-opening, and also just a ton of fun to explore. This tip originally appeared in the free Cool Tools newsletter…
Last month, Apple rolled out its long-awaited AI chatbot, dubbed Siri AI. The launch comes at a time when investors see AI as a must-have offering, while consumers are increasingly cautious about the effects that artificial intelligence will have on their lives and society at large. As AI backlash mounts, it is the latter group who may be the least interested in—or most distrustful of—the new Siri AI. Siri AI is built on top of Google’s Gemini foundational models and is available on every iPhone 15 Pro and later running iOS 27. It is an ever-present chatbot and assistant that…
Recently, I received an email solicitation from a PR company offering to help me promote my book. While I get these kinds of solicitation emails on occasion, this one impressed me with the level of detail it included about both my book and my career. Feeling pleased that someone had done their homework on me, I showed the email to my spouse. He took one look at it and knew that it was a pitch generated by artificial intelligence. It was clear to him that the sender had asked an AI to craft a personalized pitch after trawling the internet…